of Economy and Chairman of the Securities and Commodities Authority (SCA), launched SCA's improved e-services system on the sidelines of a board meeting held in Dubai.
The new system covers SCA's internal procedures and serves all targeted segments, including brokers, mutual funds, investors, financial services companies, and securities and commodities markets.
Work is underway to launch a new wave of e-services over the coming period. The services will cover SCA's Professional Training and Examinations Centre, the Enforcement Department, the Issuance and Registration Department,Market Supervision Department, and the Supervision and Compliance Department.
Following the launch of the new system, Al Mansoori said that using smart applications to enhance SCA's e-transformation comes at the top of the strategic projects approved by the board. He added that SCA's e-services system is based on the automation of processes and the integration of procedures relating to the provision of services to the public and the customers through smart devices. This will help to realize the wise government's vision to develop the electronic infrastructure of government bodies and institutions. It will also help to promote the country's efforts to raise its international ranking in terms of competitiveness in government services.
Al Mansoori said that the e-services system comes in response to the UAE Vision 2021. He added that SCA was among the first to implement the new initiative and to provide creative services to facilitate customer transactions by automating services and diversifying service channels. This can be achieved through the development of an institutional and electronic infrastructure that ensures that new and existing services are delivered in a highly effective and efficient manner and in line with the best international practices.
For his part, Dr. Obaid Al Zaabi, CEO of SCA, reiterated that SCA's e-services system is intended to facilitate the transactions of customers and market participants and to ensure the provision of highly efficient, round the clock services that satisfy their needs. He said that the system helps to save effort, reduce costs, provide data and innovative services, and improve satisfaction with SCA's services.
The new improved and reengineered e-services are part of an ambitious program. The first phase focused on making licensing operations and services totally paperless, in accordance with the federal government's strategies and plans. Many procedures were integrated in a way that a single procedure can be used to get more than one service.
The new system was developed using AppWorks platform, Business Process Management Application Tools, Digital Process Automation, and Dynamic Case Management, in cooperation with OpenText and Xerox ME.
AppWorks efficiently brings information from core enterprise systems and other business partners in a single platform to allow end users to interact with information in a way that makes sense to them. According to the plan in place, robust integration is under way with the Ministry of Economy, economic development departments across the emirates, Emirates ID, Al Etihad Credit Bureau, and many others to ensure that the necessary information for the issuance of licenses are received in a highly efficient manner.